Terms of service.

 

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your use of the website www.leadbylogic.com(“Website”) and any services, information, digital content or products offered through it (together, the “Services”).[leadbylogic]​
1.2 The Website is operated by Lead By Logic (also trading as LeadByLogic.com) (“we”, “us”, “our”).
1.3 By accessing or using the Website or booking any Services, you agree to be bound by these Terms. If you do not agree, you must not use the Website or our Services.

2. Contact and Business Details

2.1 Our contact details are:

2.2 If you are a consumer, you have legal rights under UK consumer law that are not affected by these Terms.

3. Website Use

3.1 You must use the Website only for lawful purposes and in a way that does not damage, impair or interfere with the Website or anyone else’s use of it.
3.2 We do not guarantee that the Website, or any content on it, will always be available, uninterrupted or error-free. We may suspend, withdraw or change all or part of the Website without notice.
3.3 You are responsible for ensuring that all persons accessing the Website through your internet connection are aware of these Terms and comply with them.

4. Information on the Website

4.1 Content on the Website is provided for general information and educational purposes only and does not constitute veterinary, medical, legal or financial advice.[leadbylogic]​
4.2 While we try to keep information up to date, we make no warranties or representations that any content is accurate, complete or current. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of content on the Website.​

5. Our Services (Overview)

5.1 We may offer the following types of Services (as described on the Website from time to time):[leadbylogic]​

  • 1:1 dog training and behaviour support.

  • Holistic wellness and applied zoopharmacognosy sessions.

  • Educational content, workshops, courses or resources (online or in person).

5.2 Specific terms may apply to particular Services, including additional terms for dog training(see Section 13 below). Where there is any conflict, the specific service terms will take precedence over these general Terms.

6. Bookings, Payments and Cancellations (General)

6.1 Details of how to book Services (such as contact forms, email, booking links or scheduling systems) are set out on the Website.[leadbylogic]​
6.2 Prices, packages and payment methods will be confirmed at the time of booking or on the relevant service page. All prices are stated in [GBP] and inclusive/exclusive of VAT as indicated.
6.3 Unless otherwise agreed in writing:

  • Payment is due [at the time of booking / within 7 days of invoice / before the session] as agreed beforehand.

  • We may require a non‑refundable deposit to secure your booking.

6.4 Cancellations and rescheduling:

  • You may cancel or request to reschedule by giving at least 48 hours’ notice.

  • If you cancel with less than 48 hours’ notice, fail to attend, or arrive more than 25 minutes late, you may be charged the full fee.

  • We may need to reschedule due to illness, emergency or circumstances beyond our control; where possible we will offer an alternative date/time.

6.5 If any payment is not received when due, we reserve the right to suspend or cancel your booking and to charge interest and reasonable recovery costs as permitted by law.

7. Consumer Right to Cancel (Distance Contracts)

7.1 If you are a consumer booking Services online, by phone or email, you may have a legal “cooling‑off” period (usually 14 days) for certain contracts under UK consumer law, except where an exemption applies (for example, where Services are fully performed during the cooling‑off period with your express consent).
7.2 By requesting that we start providing Services within the cooling‑off period, you acknowledge that you may lose your right to cancel once the Services have been fully supplied.

8. Client Responsibilities

8.1 You are responsible for:

  • Providing accurate and complete information about yourself, your dog(s) and any relevant history, health or behaviour issues.

  • Following our instructions, safety guidance and any written or verbal advice during and after sessions.

  • Ensuring your dog is fit, healthy and veterinary checks required by your vet before attending sessions.

8.2 You must immediately inform us of any change in your dog’s health, medication or behaviour that could affect safety or suitability for participation.

9. Health, Safety and Welfare

9.1 Safety of people and dogs is our priority. We reserve the right to refuse or terminate a session if, in our professional judgment, continuation would pose an unreasonable risk to you, your dog, other animals, third parties or us.
9.2 Any equipment you use (collars, harnesses, leads, muzzles etc.) must be in good condition and suitable for your dog. We may require that certain equipment is not used (such as aversive devices) and may recommend alternatives consistent with welfare‑focused training standards.

10. Intellectual Property

10.1 All content on the Website, including text, images, graphics, logos, videos, training materials, and downloads, is owned by or licensed to us and is protected by copyright and other intellectual property rights.[leadbylogic]​
10.2 You may view, download and print content for your personal, non‑commercial use only. You must not reproduce, distribute, modify, publish, sell or exploit any content without our prior written permission.

11. Liability and Disclaimers

11.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or any other liability that cannot be excluded under UK law.
11.2 To the fullest extent permitted by law, we exclude all conditions, warranties and representations that may apply to the Website or Services, whether express or implied.
11.3 Training, behaviour and holistic support outcomes cannot be guaranteed. Each dog is an individual, and results depend on many factors, including your commitment to implementing advice consistently.
11.4 We will not be liable for:

  • Any loss, injury, damage or expense arising from your failure to follow our instructions or from information you did not disclose.

  • Any indirect, special or consequential loss or damage, or loss of profits, arising out of or in connection with the Website or Services.

11.5 You remain responsible for the behaviour and control of your dog at all times, both during and after sessions.

12. Third‑Party Websites and Links

12.1 The Website may contain links to third‑party websites or resources which are provided for your information only.[leadbylogic]​
12.2 We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. Additional Terms for Dog Training Services

This section applies in addition to the general terms above whenever you book or use any dog training or behaviour support Services.

13.1 Definitions

  • “Trainer” means Lead By Logic and any person engaged by us to provide dog training or behaviour services.

  • “Client” or “you” means the dog’s owner or authorised carer who books the training and is responsible for the dog.

13.2 Nature of Dog Training Services

13.2.1 The Trainer uses reward‑based, welfare‑focused training methods consistent with relevant professional codes of best practice and registration standards (for example, PDTI and Registration Council for Dog Training & Behaviour Practitioners).rebeccaelliottdogtraining+1
13.2.2 Training may be delivered in‑person (at your home, in public spaces or other agreed locations) or online (via video call or similar), as specified in your booking.

13.3 Behaviour, Safety and Muzzles

13.3.1 You must disclose any history of aggression, reactivity, biting, lunging, guarding, or other behaviour that could affect safety.
13.3.2 The Trainer may require that your dog wears a suitable muzzle and/or remains on lead in certain situations for safety. If you refuse, we may cancel or stop the session and fees may still be payable.
13.3.3 Children must be supervised by a responsible adult at all times during sessions. The Trainer may stop the session if they consider that child safety or dog welfare is compromised.

13.4 Vaccination, Health and Veterinary Care

13.4.1 The Client is responsible for ensuring that their dog is appropriately vaccinated, wormed and treated for parasites as advised by their vet, unless an agreed veterinary exemption applies.
13.4.2 If your dog is unwell, injured, in pain or has a contagious condition, you must inform us as soon as possible. We may postpone or refuse training if attendance could risk your dog’s welfare or the safety of others.
13.4.3 Training is not a substitute for veterinary care. You must consult your vet for any health concerns or before implementing any significant changes that could affect your dog’s medical management.

13.5 Client Participation and Homework

13.5.1 Training success depends on consistent practice. You acknowledge that you are responsible for carrying out any agreed training exercises (“homework”) between sessions.
13.5.2 We cannot guarantee specific results; progress will vary between dogs and depends on your commitment, environment, and how consistently you apply the training plan.

13.6 Sessions, Packages and Cancellations (Dog Training)

13.6.1 Session length, number of sessions and package details will be set out on the Website or in your booking confirmation.[leadbylogic]​
13.6.2 Unless otherwise stated:

  • Sessions and packages are valid for 6 months from the date of purchase and must be used within that period.

  • Unused sessions after that period may be forfeited with no refund.

13.6.3 Cancellation and rescheduling for dog training:

  • You must provide at least 48 hours’ notice to cancel or reschedule a training session.

  • Cancellations with less than 24 hours’ notice, non‑attendance or significant lateness may be charged in full.

  • For outdoor sessions, we may reschedule if conditions are unsafe (e.g. extreme weather) and will offer an alternative slot.

13.6.4 Group classes (if offered):

  • Dogs must be kept on lead unless instructed otherwise by the Trainer.

  • The Trainer may remove a dog from a class if its behaviour is unsafe or significantly disrupts the session; you may be offered alternative support at our discretion.

13.7 Use of Training Materials

13.7.1 Any written plans, handouts, videos or other dog training materials we provide are for your personal use only in relation to your own dog(s).
13.7.2 You must not copy, share, publish or use these materials for commercial purposes without our prior written consent.

13.8 Photography, Video and Case Studies

13.8.1 We may occasionally request permission to take photos or videos during sessions for training records, professional development or marketing. We will not use identifiable images of you or your dog for marketing without your explicit consent.
13.8.2 You may record parts of a session for your personal training reference only, provided this does not interfere with the session and is agreed with the Trainer in advance. Such recordings must not be shared publicly or used commercially without our written consent.

13.9 Holistic and Complementary Approaches (If Offered Alongside Training)

13.9.1 Where training is combined with holistic or applied zoopharmacognosy approaches, any suggestions regarding natural products, essential oils or botanicals are offered as supportive options and are not veterinary prescriptions.[leadbylogic]​
13.9.2 You remain responsible for consulting your vet about any products or changes that may affect your dog’s health or medication. You must follow all safety guidance provided regarding the introduction and use of such products.

14. Privacy and Data Protection

14.1 We will handle your personal data in accordance with UK data protection law and our Privacy Policy, which explains what data we collect, how we use it, and your rights.
14.2 By using the Website or Services, you consent to such processing and you warrant that all data provided by you is accurate.

15. Changes to These Terms

15.1 We may update these Terms from time to time, for example to reflect changes in our Services, business practices or applicable law.
15.2 The version in force at the time you use the Website or book Services will apply to that use or booking. We recommend that you check this page regularly for updates.

16. Governing Law and Jurisdiction

16.1 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of England and Wales.
16.2 The courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident in another part of the UK, you may also bring proceedings in your local courts.

Intellectual Property

All content, including articles on essential oils and pet remedies, is owned by Lead By Logic. You may not reproduce, distribute, or commercially exploit it without written consent. Trademarks like "Lead By Logic" are protected.

User Accounts and Bookings

Registration requires accurate details. You are responsible for securing your account. Bookings for 1:1 sessions are subject to availability and payment terms. Cancellations within 24 hours incur fees.

‍ Payments and Refunds

Payments are processed securely for consultations or products. No refunds on digital content; session refunds available up to 48 hours prior. Shipping for physical remedies follows standard UK policies.

Limitation of Liability

Services are provided "as is" without warranties. We disclaim liability for pet health outcomes from applied advice. Maximum liability is limited to fees paid. Not liable for indirect damages.

Termination

We may suspend or terminate access for breaches. You may stop using the site anytime. Upon termination, obligations like payment survive.

Governing Law

These terms are governed by English law. Disputes resolved in London courts. For EU users, consumer rights apply as per UK regulations.

Contact Information

Questions? Email via the site's contact form or info@leadbylogic.com. Last updated: February 21, 2026.